Stopfinder: Frequently Asked Questions

You can login to the Stopfinder App with the email address where you received your invitation and your unique password. You must accept your invitation to Stopfinder to login to the app.

Logins cannot be created for Stopfinder. Our transportation department will send an invitation to Primary subscribers. The invitation link will be sent to the email provided to the district during registration. The invitation link will be sent to the email on file, this email address must be used for the initial login to the stopfinder app.

If you have forgotten your password, you must use the email used for your Stopfinder App invitation. If you have changed the email in your Stopfinder Profile, that email must be used when retrieving a password.

When you first login, you will be brought to your student's card - this card will automatically use the current date. The student card will display the current date's transportation schedule. To view future dates, swipe from right to left. Swipe up to view additional student cards.

Our district has the ability to send Stopfinder Primary subscription invitations. As a Primary Subscriber, you can share subscriptions with any number of sub-subscribers. A guide on how to do so can be found here[ADD LINK].

If you are a Primary Subscriber, you can share your student's schedule with additional Stopfinder App users. Tap the ellipses menu button on the student card for the student whose schedule you want to share. A menu will open at the bottom of the screen - tap Share Schedule. Complete all required fields and tap "Share."

Subscriptions are based on the student. They can only be shared one at a time.

To edit or remove a shared subscription, tap the Settings icon in the lower right-hand side of app and select Manage Subscribers. Click on the menu next to the shared subscription and use the Disable Access menu item to prevent the selected sub subscriber from viewing student schedule information. If you need assistance please reach out to transportation.

From the student card, tap the ellipses menu button and tap the "View Map" option or you can tap on the student card. If a student has multiple trips, the View Map option will open their first "To School" trip of the day. Tapping on the trip name on the student card will open the map to that trip. Tap on the name of the trip at the top right of the map to select a different trip to view.

You can change the email used for Stopfinder in your Stopfinder Profile. This can be accessed from Settings, located in the lower right-hand corner of the app.

Announcements and Feedback responses can be viewed by tapping on the Stopfinder “Stoppy” icon at the bottom of the app.  A blue badge will appear with the number of unread messages.

Push Notifications require your device to be configured to allow Stopfinder to send Push Notifications. For iOS devices use Settings > Notifications > Stopfinder > Allow Notifications.  While Android settings vary by device, generally there is a Notifications option in App Settings or press and hold the Stopfinder App icon to see more options.

Yes, Stopfinder does not have to be open for Push Notifications to appear.

Yes, notifications will appear at the top of your device’s screen if you are viewing your student’s card or map. Notifications can be cleared by swiping up on the notification, or will automatically clear after 5 seconds.

Each student visible in the Stopfinder App has their own subscription. Our district has the ability to configure the Stopfinder app and subscriptions based upon district requirements and needs. It may be possible one or more students are not yet configured for the Stopfinder App. 

Yes! You can install and login to the Stopfinder App on multiple devices.

GeoAlerts are created for each student. Open the map for the student you want to create a GeoAlert for. If GeoAlerts are enabled for your district, the red and white GeoAlerts icon will appear in the lower right-hand corner of the map. Tap the GeoAlerts icon to open the GeoAlerts menu and select the Create GeoAlert menu option.

Yes, GeoAlert notifications will be sent for individual students. Alert Zones can be created for each student when viewing them on the map in the Stopfinder App.

Yes, Alert Zones can be created anywhere. Depending on your settings, a notification will be sent when your student’s bus enters or departs the GeoAlert Zone.