SchoolMessenger FAQ

There is no need to sign up for emails. The email contact information you provided when registering your child for school is automatically entered into our SchoolMessenger system.

Families are asked to please follow these steps first:
 

1. Verify that your email contact information is correct in ParentVUE. If the contact information is incorrect, please update your information utilizing our Online Registration portal by logging into your ParentVUE account and then selecting Online Registration in the upper right corner.

2. If your contact information is correct in ParentVUE, the next step is to check all email folders (including promotion or spam folders) for Kyrene emails. If Kyrene emails are routing to your spam folders, try adding Kyrene as a trusted contact by following the instructions in our support guide.

If you continue to experience problems receiving email, it could be that the email address you are using is blocked. This can happen when an email account has many unread messages or many messages deleted without opening over time. That practice can cause emails to "bounce" back to the sender. Any email with a high "bounce" rate may be automatically blocked. While Kyrene can "unblock" these emails, we find they eventually end up back on the block list.

One solution may be to choose an alternate email contact—for example, one that is not used for online shopping or memberships and therefore does not get a high volume of email.

Emergency communication emails from Kyrene School District are sent to all email addresses on file for each contact listed in ParentVue. General communication emails from Kyrene School District are sent to the primary email address of each contact listed in ParentVue.

Verify contact information in ParentVue. If you need to update that contact information, select online registration within ParentVUE and make changes to your account information.

Send an email to kco@kyrene.org with the email that you previously unsubscribed with and include the name of the school(s) your child(ren) are currently enrolled at. This process is for individuals who have children currently enrolled at Kyrene School District and have unsubscribed, or chose to opt-out, from Kyrene School District email communications, and would like to re-subscribe to email communications using the same email address they unsubscribed with. Please allow up to two (2) business days for processing.

Parents and guardians of enrolled students are automatically set to receive emails from Kyrene School District. Kyrene School District uses existing student contact information to reach parents and guardians. This data is updated daily. Please verify your contact information in ParentVue to ensure that it is current.

An error response text message (i.e. "service access denied" or "message failed") could indicate that short code text messaging is disabled on your wireless plan. Contact your wireless provider to verify.

SchoolMessenger does not charge recipients for text messages they receive or send to the short code 67587; however, wireless providers may charge for individual text messages, depending on the plan associated with your device. Contact your wireless provider to verify.

Verify that SchoolMessenger has the correct mobile number by texting “Y” from your mobile device to 67587. You will receive an opt-in confirmation text message. Note: It can take up to 24 hours for a phone number to activate for SchoolMessenger SMS service. If you change your phone number or want to add another phone number, you must begin the opt-in process again from the new phone number by texting “Y” to 67587.

Text “STOP” to 67587 any time, or request to opt-out using the SchoolMessenger Online Form at www.schoolmessenger.com/tm.

If you provided a cell phone number when you enrolled your child(ren) in Kyrene School District, you should have received an invitation on your mobile device to "opt in" for text messages. If you didn't receive the invitation or if you did not reply, you can still opt in at any time!

Text “Y” or “YES” to 67587 from the mobile device you wish to receive text messages. There is no charge from SchoolMessenger for this service, however standard message and data rates may apply. 

TROUBLESHOOTING
If you do not receive a confirmation text from 67587:

Emergency phone calls from Kyrene School District are dialed out to all phone numbers on file for each contact listed in ParentVue. General communication phone calls from Kyrene School District are dialed out to only the primary phone number on file for each contact listed in ParentVue.

Verify contact information in ParentVue. If you need to update that contact information, call your school for assistance in making changes.

Parents and guardians of enrolled students are automatically set to receive phone calls from Kyrene School District. Kyrene School District uses existing student contact information to reach parents and guardians. This data is updated daily. Please verify your contact information in ParentVue to ensure that it is current. NOTE: Parents/guardians must opt-in to receive text messages from Kyrene School District. Text “Y” or “YES” to 67587 from the mobile device you wish to receive text messages on.