• SchoolMessenger Frequently Asked Questions

    Kyrene School District uses SchoolMessenger for district and school notifications, from newsletters to emergency alerts. These notifications include email, text and and phone messages. SchoolMessenger is also the system used for Kyrene attendance notifications. It is important to us that families receive all communications, so we have developed the following answers to common questions.

    SchoolMessenger Support Guide

Email

  • How do I sign up for notifications?

  • Why am I not receiving emails?

  • Why are some Kyrene emails sent to all of my email addresses, and some are sent to just one address?

  • How do I change the email address that is subscribed to Kyrene School District emails?

  • I unsubscribed from Kyrene emails. How do I re-subscribe to receive emails again?

  • How do parents/guardians verify that they are registered to receive emails from Kyrene?

SMS

  • Why did I receive an error message after I texted “Y” or “STOP” to 67587?

  • Will I be charged for text messages from SchoolMessenger?

  • I opted in to receive text messages from Kyrene School District. Why am I not receiving them?

  • How do parents and guardians opt out of receiving text messages from Kyrene School District?

  • How do parents and guardians opt in to receive text messages from Kyrene School District?

Phone

  • Why do I receive some Kyrene phone calls on mobile only, and some on all phones (i.e. work, home)?

  • How do I change the phone number that is registered to receive Kyrene School District phone calls?

  • How do parents and guardians verify that they are registered to receive phone calls from Kyrene?

Last Modified on September 2, 2020