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Technology Help

For Kyrene employees: Answers to some commonly asked technology help questions.
Help Desk - Monday-Friday 7:00AM - 4:30PM
Click to submit a work order red arrow  FootPrints Work Order System
Quick Links Computer Presentation System
arrow bullet   Footprints Work Order System arrow bullet   Using the Document Camera
arrow bullet   Connecting to Wireless at Home arrow bullet   SMART Ink Tools on the SMARTBoard
arrow bullet   Kyrene Connect arrow bullet   Adding Microsoft Ink Pens to the SMARTBoard
arrow bullet   Generating a Transcript in TrueNorthLogic arrow bullet   SMART Board Troubleshooting
arrow bullet   Submitting Classes to HR
arrow bullet   Wireless Keyboard & Mouse
arrow bullet   Running Updates - Windows 7 arrow bullet   Checking Sound from the Projection System 
arrow bullet   Running Updates - Windows 8 arrow bullet   Programming Channels for the VCR
arrow bullet   Schoolwires Directions arrow bullet   Download Items to your Home Computer
arrow bullet   Adding a Printer - Windows 7  
arrow bullet   Adding printer for Windows 10  
 arrow bullet  Transferring Ownership In Google Drive
 arrow bullet  Downloading Software Not on the Image
Outlook/Email Laptop Care & Maintenance
arrow bullet   Outlook Signature arrow bullet   Battery Troubleshooting
arrow bullet   Distribution Lists arrow bullet   Maintaining Laptop Performance
arrow bullet   Other Outlook Help  arrow bullet   Using your Docking Station

Internet Scanning and Burning
arrow bullet   Importing & Exporting Internet Favorites arrow bullet    Using the School Copier/Scanner
arrow bullet   Viewing YouTube Videos in SafeShare.TV arrow bullet    Using the Flatbed Scanner
arrow bullet   Setting Thumbnail Preview arrow bullet    Burning CDs or DVDs
Substitutes/Student Teachers
arrow bullet   Log In for Student Teachers & Long Term Subs
arrow bullet   Leaving Electronic Resources for Subs


Wireless Keyboard & Mouse Directions
  1. Make sure the wireless mouse is charged.
  2. Connect the receiver into a USB port and turn on your computer. You may need to wait for the computer to detect the receiver. A light on the receiver will turn on to indicate it has been detected.
  3. Press and hold the Connect button on the receiver in the USB port for two seconds. The light will blink rapidly indicating it is ready to connect to the wireless mouse.
                                     wireless receiver
  4. Press the Connect button on the bottom of the mouse. The light on the receiver will stop blinking.
                            wireless mouse
  5. Make sure the keyboard has functioning batteries.
  6. Press and hold the Connect button on the receiver in the USB port for two seconds. The light will blink rapidly indicating it is ready to connect to the wireless keyboard.
  7. Press the Connect button on the op left corner of the keyboard. The light on the receiver will stop blinking. 
                                                         wireless keyboard       

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Programming Channels for the VCR

This should be done as a team effort with all those who have the VCR/tuner/projector setup so when the media specialist runs the stack everyone has access to all the channels. This should also be done for the media center station.

  1. First, have the media specialist load the stack so all channels used at your school are actively running.
  2. In your classroom, turn on your VCR.
  3. Turn on your projector. Using the projector remote, switch from Computer 1 to Video.
  4. On your screen you should now see some choices.
  5. Use the down arrow on the VCR remote to choose the “to tune set” button.
  6. Use the same down button and choose “auto channel set”.
  7. Press the enter button on the VCR remote.
  8. Scanning will begin. When it is finished, a message will appear. It may take a couple of minutes. Follow the  prompt on the screen to finish.
  9. When this is complete you should see the channels from the stack. Change channels on the VCR to find the desire channel.
  10. Switch back to Computer 1 when finished.

    You will need to change to Video from Computer 1 on your projector any time you want to show something from the stack. Channels can also be input manually.                                                                                            

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Connecting to Wireless at Home & VPN
Elementary: Follow these instructions for connecting at home

  1. Click the Windows wireless status system tray icon near the clock
  2. Find your home wireless network.
  3. Click Connect.
  4. Enter your key code (password).
  5. Check the box to Connect automatically.
  6. Click OK.

To connect to the Kyrene Network from your home computer and gain access to your H drive, T drive, and school teams drive, follow these instructions > Kyrene Connect

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Footprints Work Order System
If service is required for any computer equipment (computer, monitor, projector, etc), please place a FootPrints Work Order. To access the work order system, click here > FootPrints

For service related to your wireless keyboard and mouse, contact your media specialist.      

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Log In for Student Teachers and Long Term Subs

Do you have a student teacher? Is there a long term sub at your school?

If the answer is yes, you can get these folks connected with a log on and password so they have email access and access to your schools Teams (X) Drive. Just follow these steps:

  1. Have the student teacher or long-term substitute read the attached Acceptable Use Policy (AUP).
  2. Once read, have them sign the attached form stating they have read and agree to adhere to all rules therein.
  3. Give the signed AUP form to the principal.

    The principal must then submit a work order requesting this sub or student teacher be given a temporary log on and password, email access and access to the schools X:Drive. This work order must come from the principal.

Leaving Electronic Resources for Subs

Teachers across the District are utilizing a variety of technology resources as a regular part of their teaching, so we have provided limited network access for substitute teachers which will enable them to access instructional materials/files left for them by the teacher. Teachers should NEVER leave their logon/password for the sub to use during an absence. Substitutes are given a specific sub logon and password by the school secretary.

Substitute teachers will have access to the following with their sub logon:
          1. The Kyrene Toolkit
          2. The Internet
          3. The Schools Teams (X) drive, _ Your School SUB Folder only

When creating lesson plans for your substitute:

  • On your School’s Teams (X), in the _ SCHOOL SUB folder, create a folder labeled with your name, and save any/all files you wish the substitute teacher to use in your absence.
  • Always provide a paper copy of lesson plans with directions, etc. for the substitute and indicate if the laptops will be used for the day. This will alert the sub they will need the LSU key (for teachers with laptops).
  • To provide online math files such as the Problem of the Day, go to the site, save the file as a .pdf and save it  to your folder in the _Your School SUB folder.
  • Under no circumstances should you give your sub your individual logon and password.

Providing Access to Discovery Education Video Access:
In order to provide access to Discovery Education videos, please follow the steps below.

  1. Locate the desired Discovery Education video in the ASSET folder on the (U) drive.
    Right click on the video.
  2. Choose Send to --> Desktop --> Create Shortcut. A shortcut to that movie will be placed on your desktop.

Click and drag that shortcut into the folder with your name within the _Your School SUB folder. The substitute teacher will now be able to play the selected video.


When a substitute teacher arrives:

The office staff will give the sub a special Substitute Teacher Computer Logon and Password.

The substitute teacher will be allowed to use the computer and projector (if available) to bring up electronic files for students.

Substitute teachers will be directed to the Schools’ Teams (X) drive Sub Folder to access files left by the teacher.

Substitute teachers will be issued the LSU key if necessary.

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Using the Copier/Scanner at School

The scanner/copier at your school can scan documents and send them to you via email, however, the default document type is TIF. Documents sent to HR for credit consideration MUST be changed to PDF. To change this to scan as a PDF, follow these instructions:

· Click the Scanner button.
· Press the manual entry button on the screen.
· Type in your Kyrene email address using the keyboard on the screen.
· Press OK.
· Press File Name/Type in order to change the file type.
· Choose either Single Page or Multi Page and PDF.
· Put your document(s) into the scanner and press Start.
· When finished, click the Copy button and clear out of the scanner.

Your documents, in PDF form, will be emailed to your Kyrene email.

Accessing software not on the image 

Software not found on the image is available through the Software Center, or through the FootPrints Work Order System. Below you will find a list of programs that are available through the Software Center, and a list of the software that must be installed through a work order. Please remember that as each piece of software is added, the speed and efficiency of your computer may decrease. It is recommended that you only download programs that you or your students will actually use this school year.
Available Software -  Directions: Downloading Programs from the Software Center
 list of programs
FootPrints Work Order Download
Due to the large size of the following programs, you will need to place a work order to have the program installed. You must plan ahead and place the work order at least a week before you actually plan to use the software with your students.

-Adobe Photoshop Elements Advanced photo editing tool
-Adobe Premiere Elements Advanced video editing tool

When placing the work order you must include the following information:
  • If you want the program installed on a classroom computer or laptops, you must include the computer number for each machine. The computer number is the number under the My Computer icon. See example below.
  • If you want the software on lab computers, you only need to include the lab name or room number. The program will then be pushed out to all of the computers in the lab.

Setting Thumbnail Preview of Open Windows on you Laptop

When you have multiple items open on your laptop, many of you see the following if you hover over the icons at the bottom of the screen (along the Taskbar):

IE Window List View


This can easily be changed to small thumbnails like this:

IE Windows Thumbnail View

Follow these directions:

  • Right-click on the desktop of the computer and choose “Personalize”.
  • Click on the “Windows 7” background under the “Aero Themes” section.

Now you will see the small thumbnail previews when you hover over the Internet icon.

 Importing and Exporting your Favorites/Bookmarks

To save/export your Internet Favorites to your H:Drive follow these steps:

1.   Open Internet Explorer and click on File.

2.   Choose Import and Export.

3.   The dialogue box for the Import and Export Wizard should open.

4.   Follow the wizard and click on Export.  Export your "Favorites" list to your H drive folder. Name your file name Favorites_Date.

To import your Internet Favorites to Internet Explorer on your computer from your H:Drive follow these steps:

1.  Open Internet Explorer and click on File.

2.  Choose Import and Export.

3.  The dialogue box for the Import and Export Wizard should open.

4.   Choose Import and map to your favorites file saved in your H:Drive.

5.   Follow the instructions of the Wizard to have your "Favorites" imported back into Internet Explorer.